Booking and Cancellation Policy

BOOKING POLICY 
Bookings are essential to secure your spot at Build Health Studios. Bookings can be made online or through the Gymdesk app, available in the App Store for your device. While you are welcome to show up to see if a spot is available, we cannot guarantee you will be able to get into class. 
Bookings open 30 days in advance.
Clients are responsible for their own bookings - we don't handle bookings via email, phone or social media.
For all classes, please try to arrive 5 minutes before class to give you adequate time to store your belongings, get a drink and say hi to your teacher. We have a strict 5 minute cut off time for late entry to class. If you are later than 5 minutes, you will not be allowed entry to class. 
Please wear appropriate clothing to train.
Please note, towels are compulsory for all classes. Bring your own.

CANCELLATION POLICY
Our group classes have an early cancel period, up to 2 hours before class starts. Cancellations on or within the 2 hours will be counted as a late cancel. Please try to early cancel so other people have the opportunity to make it to class. No one likes to miss out! We do not take bookings or cancellations via phone, email or social media. All changes need to be made via your app or the website.
If you do not show up for class, this will be counted as a no-show, and the no show policy will apply.
Late cancellation or no show for casual visits, introductory offers, and 10 packs will result in a. forfeit of your pass for the class.
Unlimited memberships who late cancel will be charged a $15 cancellation fee. A non-attendance to class without prior cancellation will be counted as a no-show and be charged $20.

Our PT sessions require a 12 hour notice to cancel. After that the full session pass will be forfeited for late cancel.
Sometimes at Build Health Studios, we need to have a different teacher on the schedule to cover for emergencies, illness, annual leave, etc and reserve the right to change this without notice when required. We will always strive to provide the class, however will notify clients of a class cancellation by SMS or email in as timely manner as possible.

WAITLIST POLICY
We're a busy boutique studio. We don't want anyone to miss out so we offer a waitlist function.
Our waitlists move so don't be afraid to add yourself to the waitlist. You'll never be moved into class from the waitlist closer than 2 hours before class starts. After that, if you're still on the waitlist check to see if anyone late cancels. A spot may open up for you! From time to time, the Build Admin team may message you to let you know if a late cancellation spot has opened up for a class you're on the waitlist for.

If you place yourself on the waitlist, please be aware this indicates you will attend a class if moved into it. If you are moved from the waitlist and can no longer attend, our late cancellation policy will apply. If you can no longer attend the class you are on the waitlist for, please make sure to remove yourself before the 2 hour late cancellation window.
If your class is early in the morning, make sure to wake up early to check if you got in, or remove yourself from the waitlist before going to bed just in case you get moved in after you've gone to sleep to avoid charges or pass forfeits. You will be moved into class up to 2 hours before the class time - this includes overnight. 

Please see our FAQs or Terms and Conditions for further information about Build Health Studios.